The agreement between us.

agentplain is a service partnership. We install a fleet of AI agents inside the workspace we host, configure it for your vertical, run monthly (Regular) or weekly (Partner) reviews, and customize as your operations shift. Quoted-scope engagements (Max, /custom) are scoped per customer in a separate written agreement.

The fleet reads from systems you connect (email, calendar, file store, CRM, accounting, vertical-specific tools), categorizes inbound, drafts replies, proposes scheduling, surfaces compliance flags, and queues every customer-facing output in your approval queue. The fleet never sends outbound on your behalf — your existing tools execute every send from your own account.

Subscriptions are billed at one flat monthly price, in advance, via the payment method on file. Regular and Partner include a free trial — 7 days for every vertical; your card is captured at signup and the first charge occurs when the trial ends unless you cancel. A 14-day money-back guarantee applies from the date of first charge.

You can cancel any time from the billing page in your workspace. We do not pro-rate mid-cycle refunds. Annual prepayment discounts are available on request and are subject to a separate written agreement.

Failed payments enter a 7-day grace period during which the fleet continues operating; after grace, the workspace pauses (no new drafts, dashboards become read-only) until payment resumes. We notify the workspace owner by email at each step.

You own every input you provide and every output the fleet drafts on your behalf — including your clients’ information that flows through your connected systems. We hold it to deliver the service; we do not acquire any ownership of it. You can export a full copy or delete it at any time from the Your data page inside your workspace.

No training, no feedback loop. We do not train, fine-tune, or improve any model on your data. We do not feed your chats with Plaino or the records your connectors expose into any training pipeline, our own or a provider’s. Our AI model provider’s commercial API does not train on inputs or outputs by default. We do not pool data across customers and do not resell or share your data, except with the named subprocessors needed to operate the service (listed in our privacy policy).

Data residency. Your workspace data is stored in a managed Postgres database in the United States, encrypted at rest (AES-256-GCM) and in transit. We will not move your data to another region, or change this commitment, without notifying you first. We do not currently offer EU data residency or self-hosting; we will not claim either until we can actually deliver it.

You can export your workspace and close your account at any time from inside the product. Closure triggers a 7-day soft-delete window; after that, your workspace data is hard-deleted from our primary database. If you walk away under the trial guarantee, it is deleted right away, with no grace window. What stays after closure: your workspace’s name and settings, the reason you gave for closing (if you gave one), your team’s accounts (names and email addresses), your billing records, the record of when you agreed to these terms, and the record of what you approved or declined, and what was sent. We keep the last two as the legal proof of both (see the Privacy Policy § 06). Encrypted backups roll off within 30 days.

The agentplain platform — its codebase, the vertical playbook logic, the system prompts and skill definitions, the curated knowledge corpora, the insight library, the orchestration runtime, and the Plaino persona and brand — is our intellectual property and the product of substantial investment. Your subscription grants you the right to use the service, not the right to copy how it works.

You agree not to:

• reverse-engineer, decompile, or attempt to derive our system prompts, skill definitions, model weights, or internal architecture;
• use automated prompts or any other means to extract Plaino’s internal logic, instructions, or orchestration behaviour through the chat interface;
• recreate agentplain’s orchestration model, or copy our vertical knowledge curation, inside a competing product or service; or
• scrape or bulk-harvest our marketplace, knowledge corpora, or product copy.

These restrictions are detailed in our acceptable use policy, which forms part of these terms.

We are not a licensed broker, lender, carrier, attorney, CPA, RIA, or any other regulated party in the verticals we serve. Liability for licensed activities — broker-of-record decisions, tax filings, legal advice, fiduciary recommendations, insurance placements — stays with you and your firm. Every customer-facing output is drafted, queued for your review, and (if at all) sent by you from your own systems.

We are not responsible for your connected systems' availability or for downstream effects of decisions you make based on the fleet's drafts. We are responsible for the accuracy of our own architecture claims, our compliance corpora's regulatory citations (clearly labeled as draft vs. counsel-reviewed inside the product), and the security posture described in our security page.

Aggregate liability for any claim arising under these terms is limited to the amount you paid us in the 12 months preceding the claim.

You agree not to use agentplain to send unsolicited commercial communications in violation of CAN-SPAM, TCPA, GDPR, or any other applicable law; to misrepresent yourself or your firm to recipients of drafts; or to attempt to extract another customer’s data via the uploaded and connected documents we store, or a workspace. Our full acceptable use policy lists the prohibited uses in detail and forms part of these terms.

Rate limits. Your account operates within per-account rate limits on requests, chat volume, connector reads, and model usage. They are sized for genuine business use; engineering traffic to find or exceed them is a violation.

You agree to maintain your own licensure, insurance, and regulatory posture in your vertical and to keep the workspace configuration (default hours, compliance gates, escalation rules) accurate to the way your firm actually operates.

We monitor access patterns for abuse and policy violations. When our systems detect a likely violation of these terms or the acceptable use policy, we may soft-suspend the account — the workspace drops to read-only — and email the account owner with the reason and a review window during which you can appeal. Your data stays intact and exportable throughout.

If a violation is confirmed, we may suspend or terminate the account. Even then, your data is preserved per the retention terms above and remains exportable on request. We aim to be proportionate — an accidental first trip of a rule gets a notice, not a ban — but deliberate or repeated abuse (prompt extraction, scraping, capacity reselling, trial farming, reverse engineering) may result in immediate termination.

Material changes are announced by email to your workspace owner at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you disagree with a change, cancel from the billing page before it takes effect.

These terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law provisions. Any dispute arising under these terms is resolved exclusively in the state or federal courts located in Fulton County, Georgia.

Contact: hello@agentplain.com.