The agreement between us.

agentplain is a service partnership. We install a fleet of AI agents inside the workspace we host, configure it for your vertical, run monthly (Regular) or weekly (Partner) reviews, and customize as your operations shift. Quoted-scope engagements (Max, /custom) are scoped per customer in a separate written agreement.

The fleet reads from systems you connect (email, calendar, file store, CRM, accounting, vertical-specific tools), categorizes inbound, drafts replies, proposes scheduling, surfaces compliance flags, and queues every customer-facing output in your approval queue. The fleet never sends outbound on your behalf — your existing tools execute every send from your own account.

Subscription tiers are billed per seat, monthly in advance, via the payment method on file. Regular and Partner include a free trial — 7 days by default, 14 days for the CPA and Law verticals; your card is captured at signup and the first charge occurs when the trial ends unless you cancel. A 14-day money-back guarantee applies from the date of first charge.

You can cancel any time from the billing page in your workspace. We do not pro-rate mid-cycle refunds. Annual prepayment discounts are available on request and are subject to a separate written agreement.

Failed payments enter a 7-day grace period during which the fleet continues operating; after grace, the workspace pauses (no new drafts, dashboards become read-only) until payment resumes. We notify the workspace owner by email at each step.

You retain ownership of every input you provide and every output the fleet drafts on your behalf. Our use of your data is scoped to delivering the service to you and is described in our privacy policy. We do not train models on your data, do not pool data across customers, and do not resell or share your data with third parties except as needed to operate the service (named subprocessors in the privacy policy).

You can export your workspace and close your account at any time from inside the product. Closure triggers a 7-day soft-delete window; after that, your data is hard-deleted from our primary database. Encrypted backups roll off within 30 days.

We are not a licensed broker, lender, carrier, attorney, CPA, RIA, or any other regulated party in the verticals we serve. Liability for licensed activities — broker-of-record decisions, tax filings, legal advice, fiduciary recommendations, insurance placements — stays with you and your firm. Every customer-facing output is drafted, queued for your review, and (if at all) sent by you from your own systems.

We are not responsible for your connected systems' availability or for downstream effects of decisions you make based on the fleet's drafts. We are responsible for the accuracy of our own architecture claims, our compliance corpora's regulatory citations (clearly labeled as draft vs. counsel-reviewed inside the product), and the security posture described in our security page.

Aggregate liability for any claim arising under these terms is limited to the amount you paid us in the 12 months preceding the claim.

You agree not to use agentplain to send unsolicited commercial communications in violation of CAN-SPAM, TCPA, GDPR, or any other applicable law; to misrepresent yourself or your firm to recipients of drafts; or to attempt to extract another customer's data via the knowledge substrate or workspace.

You agree to maintain your own licensure, insurance, and regulatory posture in your vertical and to keep the workspace configuration (default hours, compliance gates, escalation rules) accurate to the way your firm actually operates.

Material changes are announced by email to your workspace owner at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you disagree with a change, cancel from the billing page before it takes effect.

These terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law provisions. Any dispute arising under these terms is resolved exclusively in the state or federal courts located in Fulton County, Georgia.

Contact: hello@agentplain.com.